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Every bag is made to order, by hand, in London, using carefully sourced deadstock and surplus materials. This keeps waste low and means that each piece unique.

We only start making your bag once you place your order. As each bag is made by hand, our standard time to deliver your bag is up to 3 weeks from the moment you place your order. We’ll email you to update you on how your bag is progressing and will let you know as soon as it’s dispatched and include a tracking number.

If you need to change your shipping address, colour choice, or cancel, please contact us at hello@minnessak.com as quickly as possible. We can usually accommodate changes within 24 hours of ordering (before your item enters production).

• UK & EU customers: Even after dispatch, you have a statutory right to cancel most online purchases within 14 days of delivery (see Returns below).
• Personalised/bespoke items: Orders made to your individual specifications (e.g., monogramming, custom dimensions) may not be eligible for change of mind cancellation once production has started. Faulty items remain eligible for repair/replacement or refund.

We don’t offer a gift note but if you’re ordering a bag for someone else do let us know by email hello@minnessak.com

• UK: Royal Mail Standard Parcel Service.
• International: A tracked international courier (e.g., DHL/UPS/FEDEX or other reliable service, selected by us based on destination and service reliability).

You’ll receive an email with tracking details on dispatch.

Transit times vary by destination and customs processing. Typical guidance once your order ships:

• UK: 2–5 working days
• Europe: 3–5 working days
• USA & Canada: 4–10 working days
• East Asia (Japan, Taiwan, etc.): 4–10 working days
• Rest of world: 6–12 working days

(Add our up to 3 week make time before transit.)

This depends on where you live and the value of your order. See Taxes, Duties & VAT below for region specific details.

Please contact hello@minnessak.com with your order number. We’ll liaise with the carrier and keep you updated. If your parcel arrives damaged, please take photos of the packaging and item within 48 hours so we can help promptly.

We accept returns of unused, re-sellable items within 14 days of delivery worldwide (longer if your local law provides a longer period). Please use the original packaging where possible. You will need to pay for the

Important: Items that are personalised or bespoke to your specifications (e.g., monograms, custom sizing) are generally not eligible for change of mind returns. This does not affect your rights if the item is faulty or not as described.

• Change of mind: Customer pays return postage.
• Faulty/incorrect items: We cover reasonable return shipping or provide a pre paid label where available.

Once we receive the returned item and confirm it’s in returnable condition, we’ll process a refund to your original payment method within 7–10 working days. We may deduct an amount for any diminished value resulting from handling beyond what’s necessary to establish the nature, characteristics and functioning of the goods.

We make all of our bags by hand, using high quality materials and to the highest standards, so that they last. They are checked for quality before we send them out. Having said that, should there be a fault on your bag please email replace with hello@minnessak.com with photos and a description. Depending on your location and the timing, you may be entitled to repair, replacement or refund (see Your Statutory Rights below). We also offer a repair service (paid or complimentary depending on the issue and timing) to keep your bag in use longer.