Every bag is made to order, by hand, in London, using carefully sourced deadstock and surplus materials. This keeps waste low and means that each piece unique.

We only start making your bag once you place your order. As each bag is made by hand, our standard time to deliver your bag is up to 3 weeks from the moment you place your order. We’ll email you to update you on how your bag is progressing and will let you know as soon as it’s dispatched and include a tracking number.

If you need to change your shipping address, colour choice, or cancel, please contact us at hello@minnessak.com as quickly as possible. We can usually accommodate changes within 24 hours of ordering (before your item enters production).

• UK & EU customers: Even after dispatch, you have a statutory right to cancel most online purchases within 14 days of delivery (see Returns below).
• Personalised/bespoke items: Orders made to your individual specifications (e.g., monogramming, custom dimensions) may not be eligible for change of mind cancellation once production has started. Faulty items remain eligible for repair/replacement or refund.

We don’t offer a gift note but if you’re ordering a bag for someone else do let us know by email hello@minnessak.com

• UK: Royal Mail Standard Parcel Service.
• International: A tracked international courier (e.g., DHL/UPS/FEDEX or other reliable service, selected by us based on destination and service reliability).

You’ll receive an email with tracking details on dispatch.

Transit times vary by destination and customs processing. Typical guidance once your order ships:

• UK: 2–5 working days
• Europe: 3–5 working days
• USA & Canada: 4–10 working days
• East Asia (Japan, Taiwan, etc.): 4–10 working days
• Rest of world: 6–12 working days

This depends on where you live and the value of your order. See Taxes, Duties & VAT below for region specific details.

Please contact hello@minnessak.com with your order number. We’ll liaise with the carrier and keep you updated. If your parcel arrives damaged, please take photos of the packaging and item within 48 hours so we can help promptly.

We accept returns of unused, re-sellable items within 14 days of delivery worldwide (longer if your local law provides a longer period). Please use the original packaging where possible. You will need to pay for the

Important: Items that are personalised or bespoke to your specifications (e.g., monograms, custom sizing) are generally not eligible for change of mind returns. This does not affect your rights if the item is faulty or not as described.

• Change of mind: Customer pays return postage.
• Faulty/incorrect items: We cover reasonable return shipping or provide a pre paid label where available.

Once we receive the returned item and confirm it’s in returnable condition, we’ll process a refund to your original payment method within 7–10 working days. We may deduct an amount for any diminished value resulting from handling beyond what’s necessary to establish the nature, characteristics and functioning of the goods.

We make all of our bags by hand, using high quality materials and to the highest standards, so that they last. They are checked for quality before we send them out. Having said that, should there be a fault on your bag please email support@minnessak.com with photos and a description. Depending on your location and the timing, you may be entitled to repair, replacement or refund (see Your Statutory Rights below). We also offer a repair service (paid or complimentary depending on the issue and timing) to keep your bag in use longer.

UK VAT (if applicable) is shown at checkout.

• Import VAT applies to all imports into the EU. VAT will be collected on delivery.
• We always show product prices and shipping costs at checkout. Where exact taxes or fees cannot be calculated in advance, we’ll flag that additional charges may be payable on delivery.

Local state taxes, import VAT/GST, and customs duties may be charged by your customs authority or carrier on import. These are the customer’s responsibility unless we explicitly state taxes are collected at checkout for your country.

• Cooling off (distance sales): You can cancel most online orders within 14 days of receiving your goods.
• Faulty/not as described: The Consumer Rights Act 2015 gives you the right to a refund, repair or replacement. There’s a 30 day short term right to reject faulty goods for a full refund; after that, you may be entitled to repair or replacement.

• Right of withdrawal: For most online purchases, you can withdraw within 14 days of delivery.
• Exceptions: The 14 day right generally does not apply to goods made to your individual specifications or clearly personalised.
• Legal guarantee: You benefit from a minimum two year legal guarantee for lack of conformity, with remedies including repair, replacement, or refund where repair/replacement is impossible or disproportionate.

• We aim to ship within the timeframes stated on our site. If a delay occurs, we will email you with options to consent to a new date or receive a prompt refund for any unshipped items.

Surplus, end of roll, or discontinued materials that would otherwise go unused. Using them helps prevent waste and makes each bag slightly unique.

• Right of withdrawal: For most online purchases, you can withdraw within 14 days of delivery.
• Exceptions: The 14 day right generally does not apply to goods made to your individual specifications or clearly personalised.
• Legal guarantee: You benefit from a minimum two year legal guarantee for lack of conformity, with remedies including repair, replacement, or refund where repair/replacement is impossible or disproportionate.

Spot clean with a damp cloth. Avoid prolonged exposure to rain. Allow wet bags to air dry naturally away from direct heat. For leather trims, use a neutral conditioner sparingly. Contact us hello@minnessak.com if you need tailored care advice based on the exact materials used in your bag.

Yes—we favour repair over replacement. Email hello@minnessak.com with photos. We’ll advise on repair options, costs (if any), and timelines based on location and issue.

Major credit/debit cards and other options shown at checkout. All payments are processed securely. We never store full card details on our servers.

We display prices in GBP by default and may offer local currency display for convenience. Your bank or card provider may apply exchange rates/fees.

Only to process your order, provide customer support, and—with your consent—send marketing updates. See our Privacy Notice and Cookie Policy for details, including how to manage cookies and marketing preferences.

Depending on where you live, you may have rights to access, correct, erase, restrict or object to processing, and to data portability. You can also withdraw consent for marketing at any time.

We will not share your data with any other company unless it is required. Where we use processors outside your country, we rely on appropriate safeguards (e.g., standard contractual clauses) and assess vendors for security and privacy.

Yes. We currently supply select stockists in Taiwan, Japan, Europe, the UK, and the USA. If you’d like to join our MInnessak stockist family, email Robert@minnessak.com.

We’re committed to an accessible experience. If you face any barriers using our website or services, please email hello@minnessak.com.We’ll do our best to provide information in an alternative format and make reasonable adjustments.

If you need any help email us at hello@minnessak.com

Postal address available on request.

Quick Summary (TL;DR)

• Made to order in London; dispatch in up to 3 weeks + transit time.
• Tracked shipping: Royal Mail (UK); international courier (rest of world).
• 14 day change of mind returns for most items (excludes personalised/bespoke), plus repair/replacement for faults.
• Import VAT/duties may apply on international orders; we’ll tell you at checkout where we can, otherwise the carrier may collect on delivery.
• We prioritise repair and circularity; repairs service available.
• Your privacy and consumer rights are respected; see our Privacy Notice and region specific rights above.